Thirty days to change your mind, and a refund processed in three business days once your parcel's back with us. That's the short version — here's the whole thing.
Step one: give us a shout
Before posting anything back, email support@liorboutique.com for approval. We'll send you our returns warehouse address and simple instructions. Parcels that arrive without approval can't be processed — so that email really is step one.
Step two: post it back
Keep it unworn, tags on, original packaging. Return shipping is the customer's responsibility — you purchase and pay for your own return postage — any tracked Australia Post service does the job.
Step three: money back
Your parcel arrives at our warehouse, we check it over, and your refund is processed within 7 days to your original payment method. Banks being banks, allow a few extra days for it to appear.
Our mistake? Our bill.
If something arrives faulty, damaged or just plain wrong, email photos to support@liorboutique.com — we'll make it right at zero cost to you, and quickly.
Can't be returned
Gift cards and final-sale items. Not sure about a piece? Ask us before you order.
Contact Information
Email: support@liorboutique.com
Business Address: 185 Leonard St, Unit 1, Brooklyn, NY 11206, United States
Warehouse Address (AU): Sydney, NSW — full address provided with your return authorisation
Customer service hours:
Monday to Friday | 9:00 AM – 3:00 PM (AEST)